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TPS
Associates, Inc.’s Quality Assurance Program (QAP) was designed to efficiently
identify and correct problems without being so ponderous as to impede the
tasks. We have embodied this
corporate strategy by first relying on experienced management operating
under well defined lines of responsibility and authority. Second, but of equal importance, is the
in-place cadre of peerless engineering and technical personnel who uphold
the tenets of QA to the highest standards.
Third, we maintain close relationships with our customers
characterized by virtually daily contact and feedback. While we have formal reporting procedures
in place, each of our employees is aware that real-time communication with
the individual Task Manager is desired at all times. Over time, this philosophy has always
engendered a well honed two-way flow of information that results in
time-sensitive solutions. Aside from
the routine interactions, TPS Associates, Inc. requires each employee to
provide a monthly summary of significant events, problems, solutions,
meetings, trips, and contract deliverables.
Concurrently, our accounting group keeps close track of all funding
issues. All these inputs are
gathered, parsed, categorized and subsequently reported in writing to each
customer. (We routinely modify these
reports to accommodate individual customer requirements.) Implicit in the above is the fact that
each Task Manager will be charged by the Program Manager with application
of a realistic task schedule including a Plan of Action and Milestones (POA
& M) regardless of the size of the effort. Depending upon the scope of the task,
this could range from a Microsoft Project formal document to a more
flexible agreement between our employee and the Government POC.
When
selecting subcontractors and vendors, we thoroughly vet their past
performance and corporate well-being for their ability to support our
efforts. We also require them to
have QA mechanisms in place. And we
routinely visit them in the spirit of constructive inputs and
recommendations for improved performance.
In
the unlikely event that these mechanisms should fail, each customer is
given the personal contact information of the President and Vice-president
so that the customers can voice their concerns. To date we have found that our QAP has
resolved all issues to the complete satisfaction of our customers.
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